Shipping, Refunds, And Returns Policy
FBA HAVEN LLC stays true to its promise of offering high-quality products and excellent customer service. With that, we offer a 30-day Manufacturer’s Warranty provided that it meets the following conditions:
- Item received was damaged.
- Item received was contaminated by harmful substances.
- Item was damaged upon use.
- Item was damaged by courier or left outside the house.
TO QUALIFY FOR THE WARRANTY, PLEASE ENSURE THAT YOU HAVE THE FOLLOWING:
- Include a photo of the damaged item and newly opened package with tracking sticker. Please include the original order ID with your message.
- Please do not return the damaged item to Amazon or to the courier as it voids the replacement.
For refunds, please take note of the following:
TO QUALIFY FOR REFUNDS, PLEASE ENSURE THAT YOU MEET THE FOLLOWING CRITERIA:
- Only unused items with intact packaging qualify for a refund.
- Reasons for refund:
- Did not order the product.
- Packaging looks dangerous and severely damaged with traces of chemicals or waste.
Orders through FBA Haven website:
- Please send us a message along with a photo of the unused item (with intact and unopened packaging), order ID, and the reason for requesting a refund.
- For Amazon orders, refunds must go through Amazon customer service as our products sold in the Amazon website are fulfilled by Amazon FBA. Please follow the instructions below to request a refund through Amazon:
- You can reach out to them by calling their US/Canada number toll-free number at 1-866-216-1072.
- You can also contact them through chat:
- Log in to your Amazon account.
- At the bottom left of the page, you will see “Let Us Help You” then click “Amazon Assistant.”
- After that, you will see at the bottom “Need help?” click “Contact Us.”
- Choose the appropriate Order ID and the chat option.
Note: If you have already contacted Amazon for a refund, please follow-up with them.
As much as possible, we encourage you to send us a message in case you receive the products damaged or with missing items before leaving feedback, posting a public review, or requesting a refund. In this way, we can promptly resolve your issues without the hassle of contacting Amazon which is our FBA shipping provider.