Shipping, Refunds, And Returns Policy

FBA HAVEN LLC stays true to its promise of offering high-quality products and excellent customer service. With that, we offer a 30-day Manufacturer’s Warranty provided that it meets the following conditions:

Warranty Coverage

1. Item received was damaged.
2. Item received was contaminated by harmful substances.

Warranty Exceptions

1. Item was damaged upon use.
2. Item was damaged by courier or left outside the house.

TO QUALIFY FOR THE WARRANTY, PLEASE ENSURE THAT YOU HAVE THE FOLLOWING:

1. Include a photo of the damaged item and newly opened package with tracking sticker. Please include the original order ID with your message.
2. Please do not return the damaged item to Amazon or to the courier as it voids the replacement.

Refund Policy

For refunds, please take note of the following:

TO QUALIFY FOR REFUNDS, PLEASE ENSURE THAT YOU MEET THE FOLLOWING CRITERIA:

1. Only unused items with intact packaging qualify for a refund.
2. Reasons for refund: 
   • Did not order the product.
   • Packaging looks dangerous and severely damaged with traces of chemicals or waste.

Orders through FBA Haven website:

• Please send us a message along with a photo of the unused item (with intact and unopened packaging), order ID, and the reason for requesting a refund.

Amazon Orders:

• For Amazon orders, refunds must go through Amazon customer service as our products sold in the Amazon website are fulfilled by Amazon FBA. Please follow the instructions below to request a refund through Amazon:
  1. You can reach out to them by calling their US/Canada number toll-free number at 1-866-216-1072.
  2. You can also contact them through chat:
     • Log in to your Amazon account.
     • At the bottom left of the page, you will see “Let Us Help You” then click “Amazon Assistant.”
     • After that, you will see at the bottom “Need help?” click “Contact Us.”
     • Choose the appropriate Order ID and the chat option.

Note: If you have already contacted Amazon for a refund, please follow-up with them.

As much as possible, we encourage you to send us a message in case you receive the products damaged or with missing items before leaving feedback, posting a public review, or requesting a refund. In this way, we can promptly resolve your issues without the hassle of contacting Amazon which is our FBA shipping provider.